Terms and Conditions
Welcome to the Octaprint.com online e-commerce website owned by Macromedia Digital Imaging Private Limited (hereinafter referred as “Company”), providing photo print business primarily in custom photo print solutions Company. Use of this website constitutes acceptance of all the mentioned Terms of Service (“TOS”) and has legal effect on the parties in case of any dispute.
The following TOS contains the terms and conditions that govern your (also referred to as User/Buyer) use of the Website Octaprint.com and its Service. By using the website, you are fully accepting the terms, conditions and disclaimers contained in this TOS. By accepting the terms and conditions and using the website, the user agrees to the following:
The User can only use the website as expressly permitted by Company and abstain from causing any harm to the website, specifically, but not by way of limitation, user may not:
Our Agent will quickly act on any such notice received.
User indemnifies and hold Company and its employees, partners, suppliers, representatives, agents, affiliates, directors, officers, managers and shareholders (if applicable) harmless from any damage, loss, or expenses including reasonable attorney’s fees incurred in connection with any third-party claim, demand or action brought against any of the parties alleging that user has breached any of these TOS through any act of omission.
User might be asked to register at the site. Users must agree to provide accurate, complete registration information. Each registration is for personal use only and access to that information should not be made available to multiple users. Company, do not permit any other person user registration section besides user’s own registration.
Company uses standard industry software for designing and printing purposes. We do not guarantee any color matching or exact color print. Slight color variations are possible and should be considered as acceptable and will not be considered a production mistake and will not be eligible for refund or return or re production. We use our best judgment to match color but if you need to visually match color, we suggest ordering a sample product.
Company uses multiple production facilities around the world. It cannot guarantee where production will be done for each product and order. Your order can be manufactured at any of our production facilities or associate partners.
Company will not proofread any design made by the user. Please double-check all your designs before submitting the order. Company cannot be held responsible for mistakes in design made by the customer. Company will print the submitted file as it is formed. In case where proof is requested, Company will produce using the last proof approved by the customer. Any mistake/changes in the proof has to be done before approval of the proof. No refund shall be provided for any claim, once the design order is submitted.
Company requires user to respond to all information or proof approval requests in three days. If the user fails to respond to the request for any reason, Company will use best judgment on if and how to proceed.
Company shows the estimated delivery date for each order on the site. These dates are indicative dates only, which are based on production-ready orders and don’t include any public holidays or shipping delays. Any delay due to shipping has to be addressed directly with the shipping company and Company is not liable for any such delays.
Company prioritizes customer satisfaction and in case if you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost. If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (Try to be as descriptive as you can while sending defective image).
Please contact us on support@octaprint.com and we will be happy to assist you.
These TOS will be binding upon each party hereto and its successors and permitted assigns, and governed by and construed in accordance with the laws of the India without reference to conflict of law principles. These TOS will not be assignable transferable by user without the prior written consent of Company. These TOS contain the entire understanding of the parties regarding its subject matter and supersedes all prior and contemporaneous agreements and understanding between the parties regarding its subject matter. User and Company are independent contractors, and no agency, partnership, joint venture, or employee-employer relationship is intended or created by these TOS.
All notices required or permitted to be given under these TOS will be in writing and delivered to the other party by any of the following methods: (a) India mail or Courier (b) electronic mail. All the notices to Company should be sent to email:support@octaprint.com and also hard copy with signature and contact information should be sent to company address.
The Company shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire or failure of any communications, telecommunications or computer system, and the Company shall be entitled to a reasonable extension of its obligations.
If any of these Terms and Conditions is held invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
In the rare event of a dispute, all disputes arising out of, relating to, or connected with these TOS or your use of any part of the _______email_____ service will be exclusively resolved under confidential binding arbitration in accordance with the commercial arbitration as per the Arbitration and Conciliation Act, rather than in court. In case the aggrieved opts to institute a suit in the court of law, only the courts in Hyderabad, Telangana shall have exclusive jurisdiction to try the matter.
These terms and conditions shall be governed by and construed in accordance with the law of India and you hereby submit to the exclusive jurisdiction of the Courts of Hyderabad, Telangana.